ckpk's Privacy Policy

1 Introduction & Scope of Policy

This privacy policy applies to all users of the ckpk platform. When you use ckpk's website, mobile version, or related services, you agree to the terms of this policy.

ckpk operates a secure and reliable betting and gaming platform for users in Bangladesh. We are committed to your privacy and take effective steps to keep your information safe. This document has been prepared in accordance with applicable laws in Bangladesh and international best practices.

This policy applies to visiting the ckpk website, creating and managing an account, carrying out financial transactions, contacting customer support, and taking part in promotional activities. ckpk is not responsible for the privacy practices of third-party links or services that fall outside this policy.

2 Information We Collect

ckpk collects various categories of information that are necessary to provide our services properly and improve your experience. The categories of information are listed below:

2.1 Identity Information

• Full name
• Date of birth (for age verification)
• National ID card or passport number (where applicable)
• Gender

2.2 Contact Information

• Mobile number
• Email address
• Current address

2.3 Financial Information

• Mobile banking account details (bKash, Nagad, Rocket, or Upay)
• Transaction history (deposit and withdrawal records)
• Bonus and reward details

2.4 Technical Information

• IP address
• Browser type and version
• Operating system
• Device identifier information
• Login time and location data

2.5 Behavioral Information

• History of games played and betting activity
• Time spent on the site and pages viewed
• Customer support contact records

3 How We Collect Information

ckpk collects information through various methods. In each method, we aim to collect only the minimum information necessary.

3.1 Direct Collection

When you create an account on ckpk, fill out a form, carry out a transaction, or contact our customer support, you provide information directly. At the time of collecting this information, we clearly state why it is needed.

3.2 Automatic Collection

When you use our platform, some information is collected automatically through technical means. This includes cookies, log files, and web beacons. This information is used primarily to ensure the security of the platform and to improve the quality of the service.

3.3 From Third Parties

In some cases, ckpk may receive information from trusted third-party services for the purpose of identity verification or fraud prevention. However, applicable laws are always followed in such cases.

4 Purpose of Using Information

ckpk uses your information only for specific and legitimate purposes. We never use your information for unauthorized purposes.

4.1 Account Management

Your information is used to create, verify, manage, and secure your account. Age verification is a mandatory process for us — ckpk only provides services to those aged 21 or above.

4.2 Service Delivery

Your information is used to properly operate core services including betting, gaming, issuing bonuses, and processing deposits and withdrawals.

4.3 Security & Fraud Prevention

Your information is used to keep your account and financial transactions secure, to detect suspicious activity, and to prevent fraud.

4.4 Customer Support

Your information is used to help resolve your inquiries, complaints, and suggestions, and to effectively operate our 24/7 live chat and email support.

4.5 Legal Obligations

Your information may be used to comply with applicable laws and regulations, to manage legal claims, and to respond to legitimate requests from authorities.

4.6 Service Improvement

Your information is used for analytical purposes to improve the platform's functionality, user experience, and service quality.

5 Sharing Information with Third Parties

ckpk does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the specific circumstances listed below:

5.1 Service Providers

We may engage trusted third parties for activities such as payment processing (bKash, Nagad, Rocket, and Upay), technical infrastructure, identity verification, and analytics services. These parties receive only the information needed for their specific task and are bound by confidentiality agreements.

5.2 Legal Obligations

ckpk may be required to provide information in response to a valid court order, a government authority's request, or applicable law. In such cases, we always operate within the limits of the law.

5.3 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, customer information may pass to the new entity. However, the terms of this privacy policy will continue to apply in such cases.

6 Data Storage & Security

ckpk takes industry-standard technical and organizational measures to keep your information secure. The key components of our security framework are:

6.1 Technical Security

• SSL encryption — fully encrypted channels used during data transmission
• Database encryption — sensitive information stored in an encrypted state
• Firewall and intrusion detection systems
• Regular security testing and vulnerability assessments

6.2 Access Controls

• Only authorized personnel can access your information
• Role-based access control policy in place
• All data access records are maintained

6.3 Data Retention Period

Information is retained while your account is active and, after account closure, for a specified period as required by legal obligations or legitimate business needs. Once the need has passed, information is deleted securely.

7 Cookies & Tracking Technologies

ckpk uses cookies and similar technologies to improve the platform's functionality and user experience.

7.1 Types of Cookies

• Essential cookies: Required for the basic operation of the platform, such as maintaining login sessions. The site cannot function properly without these.
• Functionality cookies: Remember your preferences and settings, personalizing your experience.
• Analytics cookies: Collect information to understand how the site is used, helping to improve the service.
• Security cookies: Used to detect and prevent fraud.

7.2 Cookie Controls

You can control or disable cookies through your browser settings. Please note, however, that disabling essential cookies may affect some functionality of the platform.

8 Your Rights

As a ckpk user, you have the following rights regarding your own information.

8.1 Right of Access

You can request at any time to know what information we hold about you. Write to us at [email protected] for this.

8.2 Right to Correction

If there is any inaccuracy or incompleteness in your information, you can request a correction. Providing accurate information is also important for the security of your account.

8.3 Right to Erasure

In certain circumstances, you can request that your personal information be deleted. However, if there are legal obligations, it may not be possible to delete all information immediately.

8.4 Right to Object to Processing

You can object to the processing of your information for specific purposes. In particular, you can opt out of marketing communications at any time.

8.5 Right to Lodge a Complaint

If you believe your privacy rights have been violated, please first contact us at [email protected]. We are committed to resolving it quickly and effectively.

9 Privacy of Minors

ckpk is for those aged 21 or above only. We do not knowingly collect any personal information from minors.

Age is verified at the time of account registration and services are not provided to those under 21. If a minor has created an account by any means and this comes to our attention, that account will be closed immediately and the related information will be deleted.

If a parent or guardian believes their minor child has created an account on ckpk, please contact [email protected] immediately.

10 Policy Changes

ckpk reserves the right to modify or update this privacy policy as needed. The policy may be revised due to changes in the scope of services, legal requirements, or technological developments.

For significant changes, we will notify users at the email address registered with their account or through the platform. Continued use of the platform after any changes will be considered your agreement to the updated policy terms.

The date of the latest change will always be mentioned at the top of this page. We recommend reviewing this policy regularly.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact ckpk. Our team will carefully consider your situation and provide appropriate assistance.

• Email: [email protected]
• Live Chat: Active 24/7 through the platform
• Language: Support is available in both Bengali and English

We will respond to privacy-related requests as quickly as possible upon receipt. Complex requests may take more time, but we will always keep you informed of the progress.