Frequently Asked Questions
Answers to all your questions
Answers to all your questions
about ckpk
Betting, deposits and withdrawals, bonuses, account management, and security — this page has straightforward, detailed answers to the most frequently asked questions from ckpk users.
Whether you are new to ckpk or a returning player, questions can come up at any time. Below you will find the most common questions — covering cricket betting, deposits, the welcome bonus, account management, and security — organised by category. If you do not find the answer you need here, our 24/7 live chat or email support is always available.
Cricket & Sports Betting
If a match is abandoned due to rain or any other reason and declared a no-result, all bets on that match are generally considered void and the full stake is returned to your account. However, if a result is determined using the Duckworth-Lewis-Stern method, bets remain valid. See the Betting Rules page for specific terms.
Yes, ckpk offers betting on major cricket events worldwide, including BPL, the T20 World Cup, IPL, and ICC tournaments. You can bet on various markets such as match winner, toss result, and top run-scorer. Available matches and markets are kept up to date on the Sports Betting page.
Live betting lets you place bets while a match is in progress — odds shift with every over, wicket, or key moment. For example, during a Bangladesh vs India match you can bet on the Next Wicket market at the 15th over. A stable internet connection makes the live betting experience much smoother.
An accumulator or parlay bet combines the outcomes of multiple events into a single bet. If all your selections are correct, the odds multiply together, so the potential payout can be much higher. However, if any one leg is wrong, the entire bet loses — keep that risk in mind before placing one.
Alongside cricket, ckpk also offers betting on football, kabaddi, and other popular sports. Each sport has its own set of markets and odds. Cricket offers the widest range of markets for Bangladeshi bettors, but there are solid options in football as well.
Security & Privacy
If you suspect a breach, contact ckpk via live chat immediately or email [email protected] — the 24/7 support team will temporarily lock your account and begin an investigation right away. At the same time, change your password and log out from any device where an unusual login occurred. Never share personal information with any third party.
Your OTP (One-Time Password) and mobile banking PIN are for you alone — sharing them with anyone is essentially handing over the keys to your account. No ckpk staff member will ever ask you for your OTP or PIN. If anyone does, treat it as a fraud attempt and report it to live chat immediately.
A good password is at least 12 characters long and combines uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Do not use your date of birth or phone number as a password. Do not reuse your ckpk password on any other site, and change it regularly.
Always check the address bar in your browser to confirm you are on ckpk.lat. Domains with slight spelling variations or extra characters (such as ckpk-bd.com or ckpkk.lat) are all fake. Look for the HTTPS lock icon and avoid clicking suspicious links. If in doubt, report it to [email protected].
Yes. The entire ckpk platform is protected with SSL encryption, which keeps your data transmission fully private. Your personal information is never sold or transferred to third parties. Read our Privacy Policy page for full details.
Money Deposits
Log in to ckpk and go to the Cashier or Deposit section. Select Nagad as the payment method, enter the amount (minimum ৳300), and send money to the Nagad number shown on screen. Save the transaction ID — it will be useful if any issue arises. Your balance is usually updated within a few minutes.
ckpk does not charge any deposit fee of its own. However, the mobile banking operators — bKash, Nagad, Rocket, and Upay — may apply their own service charge on Send Money transactions, in line with their own policies. Check their respective apps or customer care for details on those charges.
ckpk currently supports four mobile banking methods for deposits: bKash, Nagad, Rocket (Dutch-Bangla Bank's mobile wallet), and Upay. The minimum deposit amount for each method is ৳300. All methods are fast, secure, and credited directly to your account.
First, wait a few minutes — network delays can sometimes occur. If your balance still has not updated, contact live chat or email [email protected] with your transaction ID or a screenshot. The team generally verifies and resolves the issue promptly.
Yes, the process is the same — go to the Cashier, select bKash, enter the amount, and send money to the number provided. Enter the reference number correctly to speed up payment verification. The minimum is ৳300 and ckpk charges no fee on any deposit.
Welcome Bonus
Generally, most bets on slots and casino games count in full toward the wagering requirement. For sports betting, bets with a specific minimum odds may qualify. Check the bonus terms and conditions or ask via live chat to find out the contribution rate for a specific game.
The wagering requirement for the welcome bonus is 15x. Importantly, this requirement applies only to the bonus amount — not to the deposit amount. For example: if you deposit ৳1,000 you receive a ৳1,000 bonus; to withdraw that bonus you need to complete bets totalling ৳1,000 × 15 = ৳15,000.
No. The welcome bonus is available only once per player — at the time of the first deposit. If the same person attempts to claim the bonus multiple times by opening multiple accounts, all accounts may be closed. ckpk strictly enforces a one person, one account policy.
Yes, you can cancel an active bonus — doing so will remove the bonus from your balance. However, any winnings earned from that bonus will also be cancelled. Contact the support team via live chat to cancel a bonus.
Yes, every bonus has an expiry period. If the wagering requirement is not completed within the set time, both the bonus and any winnings earned from it are automatically cancelled. Check the expiry date in the terms and conditions before activating a bonus.
Account & Login
Signing up at ckpk is straightforward — simply register with your name, mobile number or email, and a password. Age verification applies — only those aged 21 or above may open an account. Read the terms and conditions carefully and play responsibly.
The most common cause of login issues is an incorrect password or username. Check whether Caps Lock is on. Clear your browser cache and cookies and try again. If the problem continues, use the password reset option. If that does not help either, email [email protected].
Click the "Forgot Password" option on the login page. Enter the mobile number or email used during registration and a verification code will be sent to you. Use that code to set a new password. If you run into any trouble during the process, get help via live chat.
No. Under ckpk's policy, each user may hold only one account. If multiple accounts are found under the same person's name, all accounts may be closed and balances forfeited. If you cannot access your existing account, contact the support team instead of opening a new one.
To update personal information, submit a request directly through Account Settings or contact us via live chat or at [email protected]. You may need to complete a few verification steps to confirm your identity. Keeping your details up to date helps secure your account and ensures smooth payment processing.
Still have questions? We are here to help
If you did not find the answer on this page, the ckpk support team is available 24 hours a day, seven days a week. Help is available in both Bengali and English.